Services & Support

  • FAQ
  • Support
  • Where is your store located?

    We are an online store and we don't have any showroom.

  • Are the watches on your website original?

    All watches on our website are 100% original. You'll get an official guarantee card or booklet with every watch you purchase. This guarantee is recognized by local and international agents of the brands.
  • What is the cost of shipping?

    In Jordan, Delivery is completely FREE.
    Outside Jordan, we add an amount of 10 JD to 15 JD ($14-$22) depends on the country. You can see the shipping fees on the checkout page when you place an order on our website.
  • How long does it take for my order to be delivered?

    In Amman, delivery is on the same or next business day. For the rest of Jordan it takes up to 3 business days (mostly the next business day).
    Outside Jordan it takes 2 to 7 business days.
  • How can I buy a watch from waqtee?

    You can easily place your order on our website. If you don't have a credit card, you can pay cash on delivery (for Jordan orders).

    You can also ask for help from our customer service team on our social media pages or by calling our customer service number: +962797091083


  • I don't have a credit card (Internet shopping card), How can I pay?

    As mentioned above, no need for the card if you're in Jordan. You can pay cash on delivery.

    Outside Jordan, you have to pay online or send a money transfer. 


  • Can I ask to see a collection of watches on delivery and choose one of them?

    We apologize, this is not possible and it's very confusing for us and for our system.


  • What if I don't like the watch when it's delivered?

    If you're in Amman, since you can see the watch on delivery, you can directly refuse to receive the watch without any fees. If you receive the watch and decide later to exchange or return, you can contact us to help you.

    For outside Amman, you can contact us to help you. See exchange & returns

    For outside Jordan orders we currently can't exchange or return. But you can always ask for our customer service's help.

  • Are all the watches shown on the website available?

    Yes, all are available in stock. When a watch is out of stock it will disappear from the website automatically.
  • I have another question?

    Please don't hesitate to contact us on our social media pages or through our customer service number: +962797091083 (Calls or whatsapp)

    We can help you from Saturday to Thursday 9:30 AM – 6:00 PM

Contact Information

Management +962 6 5606507
Customer Sevice +962 79 7091083


Wasfi Al-Tal Street
Building No. 142 - Office No. 507
Amman - Jordan