Delivery & Returns

  • Delivery Information
  • Order & Returns

Amman orders:

You will get your order delivered on the same or next business day after placing the order. We usually call to arrange for the order delivery. You can also delay the delivery up to 7 days, in this case our team will put your order on hold until the date of Delivery

Jordan orders (outside Amman):

Orders outside amman are delivered within 3 days of placing the order. Mostly, the order will be delivered on the next business day. You can ask our team to provide you with the shipping tracking number to track your order with Aramex. You also can hold your order for up to 7 days.

Outside Jordan

Delivery will be within 2 to 7 business days. We will provide you with Aramex shipment tracking number to track your shipment. Please be aware that we are not responsible for any taxes or customs added by your country

Have special delivery requests?

We will be more than happy to help you out. Don't hesitate to contact our customer service to help you.

Can I see the watch when it's delivered?

If you are in Amman, yes you can and no fee will be charged if you don't receive the order. Outside Amman this is not possible because of Aramex rules.

I want to cancel my order:

We always confirm orders and arrange delivery through a phone call. You can tell our customer service that you want to cancel you order. You can also send us a message on social media or an email at info@waqtee.com .

This watch is not what i wanted:

If you think that somehow what you ordered is not what you got, you can report that with our customer service. No return fees will be charged, and you will be able to exchange the watch or get a coupon to be used later on our website.

I received my order, but I just changed my mind and i don't want it:

If you just don't want the watch anymore, as long as it is not used at all, and within one week from your purchase. you can return it, a fee of 5 JDs for Jordan orders, or $15 for other countries will be charged, and you will get a coupon of the left value to be used on our website for future purchases.

I want to exchange the watch i already received:

This option is available for Jordan orders only. If you like another watch on our website and you would like to exchange it with your newly purchased and not used at all watch, you can just contact our customer service. a fee of 5 JD will be charged.